Shipping policy

Shipping Policy

At PUREVEX, we are committed to delivering your orders quickly and safely. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • India: 5–12 business days
  • Remote Areas: 7–15 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where available).

Customers can use the tracking information to monitor the status of their shipment.

Delayed Deliveries

While we strive to ensure timely delivery, PUREVEX is not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters or severe weather
  • Public holidays
  • Incorrect shipping information provided by customers

Incorrect Address

Customers are responsible for providing accurate shipping information.

PUREVEX is not liable for delivery issues resulting from incorrect or incomplete addresses submitted during checkout.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Provide:

  • Your order number
  • Photos of the damaged package/product (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

Currently, PUREVEX primarily ships within India. If international shipping becomes available, shipping rates and delivery times will be displayed during checkout.

Contact Us

For any shipping-related questions, please contact us:

PUREVEX
🌐 Website: purevex.in
📧 Email: contactpurevex@gmail.com
📱 WhatsApp: +91 78068 89515
📸 Instagram: @purevex